TrustTrack Service Manager

Ruptela is looking for TrustTrack Service Manager to join our talented IT team.

We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control – TrusTrack. We develop and manufacture a full solution and provide it along with in-depth knowledge and support.

TrustTrack Service Manager will work in the IT team as a central point for supporting TrustTrack application. The main focus will be on interfacing with developers, Product, Operations, senior management, and other teams as necessary to support the entire software development lifecycle for our Product. TrustTrack service manager will be responsible for working with multiple business lines and various technical teams to implement and refine TrustTrack strategic technical roadmap. We expect from the candidate a proven track record of managing or project managing application development in a large enterprise. The role requires excellent communication skills and the ability to build strong internal IT relationships.

Your key roles will be:

  • End to End (E2E) IT Service ownership
  • Maintain relationships with stakeholders
  • Service SLA, lifecycle and Service management compliance:

– Incident management
– Work Order management
– Change management
– Problem management
– Risk management

  • Service monitoring
  • Continuously calculate Service TCO
  • Projects supervision as IT expert
  • Service backlog management

Requirements

  • BS degree in Information Technology, Computer Science or equivalent
  • Excellent communication skills
  • Proven experience in incident management, service request management, and problem solving
  • Hands-on experience with ITIL (certificates would be an advantage)
  • Basic knowledge of (Command Line) Linux systems
  • Basic knowledge of Virtualization technologies
  • Basic knowledge of Cloud Technologies
  • Strong analytical and problem-solving skills
  • Self-driven type of personality

Benefits

  • Constant exposure to opportunities for professional growth and ability to make an impact in Product portfolio
  • New smart office filled with coffee, tea, fruit and snacks
  • Relaxed work environment and work- life balance flexibility
  • Regular team events and learning talks
  • Additional health insurance
  • Quarterly motivation system based on your results

Your personal data will be processed in accordance with our privacy policy.

Contact us

Ineta Marmienė

HR Manager

Apply for this job