Technical Support Specialist (Portuguese, English)
(English)

DESCRIPTION

Ruptela Latam is looking for a Technical Support Specialist to join our talented Operations and Customer Experience team!

We are a fast-growing and customer-centric company with big ambitions. Our vision is to power the most efficient use of transport. Today, we develop, design, and manufacture hardware and firmware products for fleet management and GPS tracking. We provide ready-to-use telematics solutions. Our team is united by the vision that is powering us to create the most efficient use of transport for a sustainable world.

The Technical Support Specialist role is not an exception – consulting customers on technical topics, solving technical incidents, and configuring tracking devices and software platforms will be part of the job.

YOUR KEY ROLES WILL BE

  • Consult our B2B customers over phone and email on technical topics including using, installing, and configuring our GPS tracking devices, using our software, or integrating our data into customer systems
  • Solve technical incidents related to our products and solutions, manage major incident solutions with the help and involvement of other departments (RnD, manufacturing, sales, etc.)
  • Configure tracking devices and software platforms to meet customer needs
  • Gain a wide knowledge of hi-tech Transport telematics solutions (GPS tracking devices, fleet management software, and other hi-tech products and solutions) created by Ruptela
  • Increase your problem-solving and troubleshooting skills

WE EXPECT

  • Technical understanding and interest to grow your knowledge in the Transport Telematics solutions field
  • Ability to explain technical information to both technical and non-technical people
  • Ability to analyze the situation and find out-of-the-box solutions when the answer “impossible” is not accepted
  • Fluency in Portuguese and English languages (the Spanish language will be considered an advantage)
  • Ability to multitask and work in a fast-paced environment
  • Ability to work independently while working remotely as also to be able to collaborate with a team

OUR PROMISE

  • Constant exposure to opportunities for professional growth
  • Work with one of the most innovative IT products
  • Freedom and responsibility to think of solutions, not just to do what you are told
  • Liberal conditions for work – 100% remote work

We will really appreciate it if the candidates would send their resumes in the English language.

Your personal data will be processed in accordance with our privacy policy: www.ruptela.com/privacy-notice/

Contact us

 

Jurgita Novosiolova

HR Business Partner

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