Technical Support Specialist (English, Spanish)

DESCRIPTION

Ruptela is looking for a Technical Support Specialist to join our talented Operations and Customer Experience team!

We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture a full solution and provide it along with in-depth knowledge and support. This way, we help organizations worldwide to manage their property effectively, save resources, and the environment with a key focus on exceptional quality. No challenge is too big – in many cases, our clients face complex business problems, this gives our employees an opportunity to participate in exciting projects and face many challenges. Our team is united by the vision that is powering us to create the most efficient use of transport for a sustainable world.

Technical Support Specialist role is not an exception – consulting customers in technical topics, solving technical incidents, configuring tracking devices and software platform will be part of the job. Technical Support Specialist will work with team experts in Transport Telematics industry so great learning opportunities are guaranteed.

YOUR KEY ROLES WILL BE

  • Consult our B2B customers over phone and email in technical topics including using, installing, and configuring our GPS tracking devices, using our software, or integrating our data to customer systems
  • Solve technical incidents related to our products and solutions, manage major incident solutions with help and involvement of other departments (RnD, manufacturing, sales, etc.)
  • Configure tracking devices and software platform to meet customer needs;
  • Gain wide knowledge of hi-tech Transport telematics solutions (GPS tracking devices, Fleet management software, and other hi-tech products and solutions) created by Ruptela
  • Grow your customer service and communication skills
  • Increase your problem solving and troubleshooting skills
  • Work under best practices (ITIL, LEAN)
  • Work hard to become a technical expert of our products and solutions and build your career in one of the leading companies in the region

WE EXPECT

  • Higher education (technical background preferred)
  • Technical understanding and interest to grow your knowledge in Transport Telematics solutions field
  • Ability to explain technical information for both technical and non-technical people
  • Ability to analyze the situation and find out of the box solutions when the answer “impossible” is not accepted
  • Fluent English and Spanish languages skills
  • Ability to multitask and work in a fast-paced environment
  • Ability to work in a team as well as find solutions independently

OUR PROMISE

  • Constant exposure to opportunities for professional growth
  • Work with one of the most innovative IT products
  • Freedom and responsibility to think of solutions, not just to do what you are told
  • Liberal conditions for work – remote work culture, result-oriented approach to work
  • Diverse motivational package and additional health insurance

Your personal data will be processed in accordance with our privacy policy: www.ruptela.com/privacy-notice/

Contact us

Karolina Bakanauskaitė

HR manager

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