Technical support specialist
(English and Polish)

DESCRIPTION

Ruptela is looking for a Technical Support Specialist to join our talented Opperations and Customer Experience team! You will work with team experts in transport telematics industry so great learning and career opportunities are guaranteed!

Consulting customers in technical topics, solving technical incidents, configuring tracking devices and software platform will be part of the job as well as other responsibilities listed below:

  • Consult our B2B customers over phone and email in technical topics including using, installing and configuring our GPS tracking devices, using our software or integrating our data to customer systems
  • Solve technical incidents related to our products and solutions, manage major incident solutions with help and involvement of other departments (RnD, manufacturing, sales, etc.)
  • Configure tracking devices and software platform to meet customer needs
  • Gain wide knowledge of hi-tech Transport telematics solutions (GPS tracking devices, Fleet management software and other hi-tech products and solutions) created by Ruptela
  • Grow your customer service and communication skills
  • Increase your problem solving and troubleshooting skills
  • Work under best practices (ITIL, LEAN)
  • Work hard to become a technical expert of our products and solutions and build your career in one of the leading companies in the region

REQUIREMENTS

We expect that you have:

  • Higher education (technical background preferred)
  • Technical understanding and interest to grow your knowledge in Transport Telematics solutions field
  • Ability to explain technical information for both technical and non-technical people
  • Ability to analyze the situation and find out of the box solutions when the answer “impossible” is not accepted
  • Fluent English and Polish languages
  • Ability to multitask and work in a fast-paced environment
  • Ability to work in a team as well as find solutions independently

BENEFITS

Our promise:

  • Modern working methods and best practices
  • Work with one of the most innovative IT products in an international market
  • Career growth opportunity
  • Personal and professional learning opportunities
  • Friendly and professional colleagues
  • Creative and international environment
  • Diverse motivational package

Your personal data will be processed in accordance with our privacy policy.

 

Contact us

HR manager: Agnė Narkutė

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