Field Application Engineer

DESCRIPTION:

Ruptela is looking for  Field Application Engineer  to join our talented Customer success & installations team.

We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture a full solution and provide it along with in-depth knowledge and support. This way, we help organizations worldwide to manage their property effectively, save resources, and the environment with a key focus on exceptional quality. No challenge is too big – in many cases, our clients face complex business problems, this gives our employees an opportunity to participate in exciting projects and face many challenges. Our team is united by the vision that is powering us to create the most efficient use of transport for the sustainable world.

A career as a Field Application Engineer requires you to be adept in your technical knowledge as well as your business skills. The role of a FAE is taking part in assisting in big-scale pre-sales, testing, and post-sales activities. The FAE is required to develop skills on current product features, tools, and design flow and facilitate the adoption of these solutions with a variety of customer systems. While the pure sales-man helps open the doors for business, a FAE is expected to remove technical barriers to a sale and help close business. To thrive in this role, one needs to enjoy practicing both – the aspects of business and technical expertise.

Key to our success – people. This is why we are always looking for talents.

YOUR KEY ROLES WILL BE:

  • Assist customer to understand products and perform a demo for various field applications (Software and Hardware);
  • Install and configure the system and perform troubleshoot on the process and resolve issues;
  • Provide technical support to customer and configure services;
  • Analyze a customer requirement and ensure product meet customer requirements appropriately;
  • Cooperate with the Research and Development team, identify issues and resolve them;
  • Perform troubleshoot on issues and perform tests on bugs;
  • Analyze applications and provide expert advice;
  • Maintain knowledge of industry trends.

WE EXPECT:

  • Higher education in telecommunication, automotive engineering, electronics, physics, or similar field;
  •  >1 year experience in telematics;
  • Basic knowledge in electronics and vehicle electronic systems;
  • General knowledge in vehicle architecture, technologies used and current/future tendencies;
  • Having very good any telematics product knowledge (being able to configure software and device configuration according to given technical needs);
  •  Ability to offer technical solution for business needs (actively supporting and teaching sales managers);
  • Ability to explain technical information for both technical and non-technical people;
  • Being proactive communicator (creating tickets, feedback from clients);
  •  Ability to analyze the situation and find out of the box solutions;
  • Either fluent English, or fluent English and Polish languages;
  • Ability to multitask and work in a fast-paced environment;
  • Ability to work in a team as well as find solutions independently.

OUR PROMISE:

  • Opportunity to work with an interesting product made with the latest technologies;
  • Opportunity to work on interesting and different projects;
  • Friendly and professional multi-cultural environment, strong and supportive colleagues around;
  • Opportunities for professional growth;
  • Freedom and responsibility to think of solutions and make decisions;
  • Motivational package and additional personalized health insurance;
  • Opportunity to work from home.

The salary range for this position is 1780 – 2670 EUR (gross) per month. As Ruptela is an equal opportunity workplace, the precise salary offered to the right candidate will be based on one’s qualifications, competencies, and professional experiences.

Contact us

Adelina Liaudanskaitė
Recruitment Lead

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